Shipping Policy

Orders received after 12 pm CST might not be processed until the following business day.

All shipping prices are F.O.B. Rugged CCTV’s factory locations (Kemp, Texas), unless otherwise stated. Method and route of shipment are at Rugged CCTV’s discretion, unless the Buyer supplies explicit shipping instructions. When Buyer specifies method of shipment, any additional shipping expense will be charged to Buyer. Shipping charges are not intended to guarantee the delivery at or to destination. Identification of goods to the contract shall occur as each shipment is placed in the hands of the carrier.

Freight/Shipping charges are prepaid and added, unless a discrepancy is found during shipping (i.e. residential delivery when not disclosed to start with, additional handling charges due to an out of ordinary delivery address, etc). If any additional charges are found and added to the freight bill a subsequent invoice will be generated and payment will need to be made.


Shipping / Freight Damage

Please inspect all items before signing for the shipment ‐ Freight carriers are required to wait for you to inspect your complete order for damage. You have a choice with damaged freight, accept and note damage on the delivery bill before signing or refuse shipment completely. If you do not note damage at time of delivery you are responsible for filling freight claim with carrier. During the freight claim process you will be requested to provide pictures of the damage, we suggest you take these pictures as soon as possible unless you refuse the delivery.



Deliveries shall be subject to, and contingent upon, strikes, labor difficulties, civil unrest, war, fire, delay or defaults of common carriers, failure or curtailment in Rugged CCTV’s usual sources of supply, governmental decrees or orders, or without limiting the foregoing, any other delays beyond Rugged CCTV’s reasonable control, and Rugged CCTV shall not be liable for any loss or damage arising therefrom. Rugged CCTV shall have the additional right, in the event of the happening of any of the above contingencies, at its option, to cancel this contract or any part thereof, without any resulting liability. Shipments made within twenty (20) days after specified date of delivery shall constitute a good delivery. Any delivery not in dispute shall be paid for regardless of other controversies relating to other delivered or undelivered merchandise.