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Monday - Thursday
8:00am - 5:00pm Central Time
Fridays
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Closed Saturdays & Sundays

Remote Viewing Setup


Instructions

Tech Support Self Help

Current Production DVR's

Auto-HD 2/3/6

Auto-HD Manuals

User's Manual Download Quick Reference Guide Download Menu Tree Download
Mac Viewer Software Download Quick Viewer 2.0 Download Quick Viewer Download
CMS Central Management System Software Download
VMS Visual Management System Software Download
CMS Manual Download VMS Manual Download

When File Download box comes up press "SAVE".
Select the directory on your computer where you want the file saved.
Wait for the file to download, after it is complete find the zipped file where you saved it.
Right click and select "Extract ALL", follow the prompts to extract the files.
Then double click on the "SETUP" icon (it has a white middle and blue bar on top).
Follow the prompts with the Install Shield.


Firmware Upgrades

NOTE: Please make note of DVR settings before upgrading firmware, these settings may change during upgrade process.


How to Upgrade Firmware Download Firmware
Download
Updated 0/0/0
Rugged HD

Rugged HD Manuals

User's Manual Download Quick Reference Guide Download Menu Tree Download
Mac Viewer Software Download Quick Viewer 2.0 Download Quick Viewer Download
CMS Central Management System Software Download
VMS Visual Management System Software Download
CMS Manual Download VMS Manual Download

When File Download box comes up press "SAVE".
Select the directory on your computer where you want the file saved.
Wait for the file to download, after it is complete find the zipped file where you saved it.
Right click and select "Extract ALL", follow the prompts to extract the files.
Then double click on the "SETUP" icon (it has a white middle and blue bar on top).
Follow the prompts with the Install Shield.


Firmware Upgrades

NOTE: Please make note of DVR settings before upgrading firmware, these settings may change during upgrade process.


How to Upgrade Firmware Download For 32MB DVR's purchased
after 11/28/2012
Download
Updated 02/18/14
For 16MB DVR's purchased
before11/28/2012
Download
Updated 02/18/14

Rugged HD Super Wide 960H Series

16 Channel

06/20/2014

Vertex Vault

Vertex Vault Manuals

Quick Reference Guide
Vertes RTH Download
Quick Reference Guide
Vertex Download
Menu Tree

Download
for units purchased after 01/01/2011
Manual
Vertex RTH Download
Manual
Vertex Download

Quick Viewer 2.0 Download Quick Viewer Download
CMS Central Management System Software Download
VMS Visual Management System Software Download
CMS Manual Download VMS Manual Download

When File Download box comes up press "SAVE".
Select the directory on your computer where you want the file saved.
Wait for the file to download, after it is complete find the zipped file where you saved it.
Right click and select "Extract ALL", follow the prompts to extract the files.
Then double click on the "SETUP" icon (it has a white middle and blue bar on top).
Follow the prompts with the Install Shield.


Firmware Upgrades

NOTE: Please make note of DVR settings before upgrading firmware, these settings may change during upgrade process.


How to Upgrade Firmware Download
8 Channel

06/20/2014

16 Channel

06/20/2014

Vertex & Vertex RTH

Vertex RTH & Vertex Manuals

Quick Reference Guide
Vertes RTH Download
Quick Reference Guide
Vertex Download
Menu Tree

Download
for units purchased after 01/01/2011
Manual
Vertex RTH Download
Manual
Vertex Download

Quick Viewer 2.0 Download Quick Viewer Download
CMS Central Management System Software Download
VMS Visual Management System Software Download
CMS Manual Download VMS Manual Download

When File Download box comes up press "SAVE".
Select the directory on your computer where you want the file saved.
Wait for the file to download, after it is complete find the zipped file where you saved it.
Right click and select "Extract ALL", follow the prompts to extract the files.
Then double click on the "SETUP" icon (it has a white middle and blue bar on top).
Follow the prompts with the Install Shield.


Firmware Upgrades

NOTE: Please make note of DVR settings before upgrading firmware, these settings may change during upgrade process.


How to Upgrade Firmware Download For DVR's purchased after 01/01/2011
Serial# starting with 6 or 8
- 7/24/12 - FW will be 8.0 Download
Updated 02/18/14
For DVR's purchased before 01/01/2011
Serial# starting with SH
Download
Firmware 7.0
Updated 02/28/2014

Firmware for the Vertex model DVR's (not VertexRTH) Firmware for
Vertex 8 & 16 Channel
03/06/14
Download
VidSafe S-WV 4/8/16 Channel

Manuals

Quick Reference Guide Download Menu Tree Download Manual Download

CMS Central Management System Software Download
VMS Visual Management System Software Download

CMS Manual Download VMS Manual Download

Firmware Upgrades

NOTE: Please make note of DVR settings before upgrading firmware, these settings may change during upgrade process.


Discontinued DVR's

HD Megapixel

Rugged HD Manuals

User's Manual Download
Mac Viewer Software Download
CMS Pro Central Management System Software Download


Firmware Upgrades

NOTE: Please make note of DVR settings before upgrading firmware, these settings may change during upgrade process.


NOTE: Please make note of DVR settings before upgrading firmware, these settings may change during upgrade process.


Firmware Version AS
4 Mega HD-SDi Firmware (02/28/2014)
Download
8 Mega HD-SDi Firmware (02/28/2014)
Download
16 Mega HD-SDi Firmware (02/28/2014)
Download
Firmware Version KS
4 Mega HD-SDi Firmware (02/28/2014)
Download
8 Mega HD-SDi Firmware (02/28/2014)
Download
16 Mega HD-SDi Firmware (02/28/2014)
Download
960HD

960HD Manuals

User's Manual Download Quick Reference Guide Download Menu Tree Download
Mac Viewer Software Download Quick Viewer 2.0 Download Quick Viewer Download
CMS Central Management System Software Download
VMS Visual Management System Software Download
CMS Manual Download VMS Manual Download

Firmware Upgrades

NOTE: Please make note of DVR settings before upgrading firmware, these settings may change during upgrade process.


960HD DVR's
03/03/2014
Download
H.8 / H.16 DVR's

H.8 / H.16 Manuals

Quick Reference Guide Download Menu Tree
(units after 01/01/2011) Download
Manual Download
Quick Viewer 2.0 Download Quick Viewer Download
CMS Central Management System Software Download
VMS Visual Management System Software Download

When File Download box comes up press "SAVE".
Select the directory on your computer where you want the file saved.
Wait for the file to download, after it is complete find the zipped file where you saved it.
Right click and select "Extract ALL", follow the prompts to extract the files.
Then double click on the "SETUP" icon (it has a white middle and blue bar on top).
Follow the prompts with the Install Shield.


Firmware Upgrades

NOTE: Please make note of DVR settings before upgrading firmware, these settings may change during upgrade process.


How to Upgrade Firmware Download For DVR's purchased after 01/01/2011
Serial# starting with 6 or 8
- 7/24/12 - FW will be 8.0 Download
Updated 02/18/14
For DVR's purchased before 01/01/2011
Serial# starting with SH
Download
Firmware 7.0
Updated 02/28/2014

H.4

H.4 Manuals

Quick Reference Guide Download Manual Download
Quick Viewer 2.0 Download Quick Viewer Download
CMS Central Management System Software Download
VMS Visual Management System Software Download
CMS Manual Download VMS Manual Download

When File Download box comes up press "SAVE".
Select the directory on your computer where you want the file saved.
Wait for the file to download, after it is complete find the zipped file where you saved it.
Right click and select "Extract ALL", follow the prompts to extract the files.
Then double click on the "SETUP" icon (it has a white middle and blue bar on top).
Follow the prompts with the Install Shield.


Firmware Upgrades

NOTE: Please make note of DVR settings before upgrading firmware, these settings may change during upgrade process.


How to Upgrade Firmware Download
Newest Firmware - 03/27/14 - H.4Plus ONLY
Download

Firmware - 11/10/10
Download

Firmware - 7/06/10
Download

Firmware Upgrade with Altered Gui (11-19-09)
Download

Firmware Upgrade (8-20-09)
Download


Fusion DVR

Rugged Vision Manuals

Quick Reference Guide Download 4 Channel Manual Download 9 & 16 Channel Manual Download

Fuzion Central Management System Software

Download

When File Download box comes up press "SAVE".
Select the directory on your computer where you want the file saved.
Wait for the file to download, after it is complete find the zipped file where you saved it.
Right click and select "Extract ALL", follow the prompts to extract the files.
Then double click on the version for your DVR.
  • 4 Channel - nView4(070810)
  • 9 Channel - nView9(070810)
  • 16 Channel - nView16(070810)

Follow the prompts with the Install Shield.
Rugged Vision DVR

Rugged Vision Manuals

Quick Start Guide Download Operating Manual Download

Remote Software

Download

Latest Firmware

Rugged Vision Firmware Update (4-1-09)
Copy this file to a blank USB stick and put it in the DVR. Then Press Setup / System / Tools / Uprade DVR. Then select flash drive and press Enter on Yes to start the upgrade.
Download
Workhorse DVR

Workhorse Manuals

4 Channel Download 8 Channel Download 16 Channel Download

Central Management System Software

Version 20080415_035 Download Quick Viewer
Used to play files on computer with CMS Software Download

Firmware Upgrades

NOTE: Please make note of DVR settings before upgrading firmware, these settings may change during upgrade process.


Locating Firmware Version Download How to Upgrade Firmware Download
Download NEW Firmware for your DVR
(Must Upgrade Central Management System Software as well)
Workhorse 4 Channel Download Workhorse 8/16 Channel Download

PDAs

PDA Software
version 1.0.0.0 Download
PDA Software
version_1_0_010 Download
must uninstall old version before installing new one

List of compatible PDAs that have been tested:

  • UTStarcom PPC6700 (Windows Mobile 5.0)
  • HP iPAQ HX 2700 & 2400 – Pocket PC Series (Windows Mobile 5.0)
  • HP iPAQ HX 2100 & 2110 – Pocket PC Series (Windows CE)
  • Acer N50 & HP RX3875(Windows Pocket PC 2003)
  • Dell Axim x51 (Windows Mobile 5.0)
Central Management System & PDA Manual Download
Premier DVR

Manuals

Premier 240/480 Download Central Management system Manual Download

Central Management System Software

Version 20080415_035 Download

Firmware Upgrades

NOTE: Please make note of DVR settings before upgrading firmware, these settings may change during upgrade process.


Locating Firmware Version Download How to Upgrade Firmware Download
Download NEW Firmware for your DVR
(Must Upgrade Central Management System Software as well)
Premier 240 Download Premier 480 Download

Sata Drives Only

Premier 240 Download Premier 480 Download

PDAs

PDA Software
version 1.0.0.0 Download
PDA Software
version_1_0_010 Download
must uninstall old version before installing new one

List of compatible PDAs that have been tested:

  • UTStarcom PPC6700 (Windows Mobile 5.0)
  • HP iPAQ HX 2700 & 2400 – Pocket PC Series (Windows Mobile 5.0)
  • HP iPAQ HX 2100 & 2110 – Pocket PC Series (Windows CE)
  • Acer N50 & HP RX3875(Windows Pocket PC 2003)
  • Dell Axim x51 (Windows Mobile 5.0)
Central Management System & PDA Manual Download
ELX DVR

ELX Manuals

4 Channel
User's Guide Download
4 Channel
Install Guide Download
8 Channel
User's Guide Download
8 Channel
Install Guide Download
16 Channel
User's Guide Download
16 Channel
Install Guide Download

ELX 16 Hard Drive replacement instructions Download

ELX Remote Software

User's Guide

Download

Mini Player

Download

File Converter

converts our ".re3 and .re4" files to other types

Download

Current CMS/VMS Software

For Rugged HD, Vertex Vault, Vidsafe, Vertex RTH, H.16/8/4 DVR's


Mac Viewer Software Download MAC Quick Viewer Download
CMS Central Management System Software Download
VMS Visual Management System Software Download
CMS Manual Download VMS Manual Download

Current HD-SDI DVR's

for the HD Megapixel & 2/14 hybrid


Mac Viewer Software Download
CMS Pro Central Management System Software
Updated 07/16/2014
Download